Help centre
Guides for attendees
Step-by-step help for discovering events, buying tickets on the web or WhatsApp, transferring tickets, and getting support. Promoters should use the Promoter handbook instead.
Introduction
Welcome to the FlippinTickets attendee guides. These pages explain how to discover events, buy tickets on the web or WhatsApp, transfer tickets, leave reactions, rate promoters, apply as a vendor or artist, and get support.
If you organise events, open the Promoter handbook from the help centre for admin walkthroughs and a downloadable PDF.
Sign in with PIN
You can sign in without a password using a one-time PIN sent to your email or WhatsApp number. This is available from the Sign in screen on the public site and at /admin/signin for promoter team members.
How PIN sign-in works
Open Sign in and choose the PIN sign-in tab. Enter your email address or WhatsApp number and tap Send PIN.
Enter the 5-digit code we send you. Once verified, you are signed in — no password required for day-to-day access.
- Use the same email or phone number stored on your FlippinTickets account.
- PIN codes expire after a short period. Request a new one if yours has expired.
Team members invited to a promoter
When a promoter adds you to their team, you receive a welcome email explaining your role. Sign in at /admin/signin using PIN sign-in with the email address on the invite.
See Team members & roles for what each role can access in the admin dashboard.
Account migration
FlippinTickets has moved to a new platform. If you previously bought tickets or had an account on the old site, your profile and order history can be linked when you sign in with the same email address.
Existing customers may not have a password set on the new platform yet. The fastest path is PIN sign-in from the Sign in screen (see Sign in with PIN). You can also use the account recovery flow below to set a new password.
Sign in with your existing email
Open Sign in and enter the email address you used on the previous platform. If you already set a password on the new site, sign in as normal.
If you see a message that your password is missing, choose Find my account (or follow the prompt to search by email). This starts the secure migration flow for legacy accounts.
Verify with a one-time PIN
Enter your email on the account search screen and request a one-time PIN. We send the PIN to your registered email address.
Enter the PIN when prompted. Once verified, you will be asked to set a new password for the new platform.
- Send a one-time PIN to your email.
- Enter and validate the PIN.
- Set a new password and sign in.
PIN sign-in without a password
You can also sign in using the PIN sign-in tab on the Sign in screen — by email or WhatsApp — without setting a password first. This is the fastest way to access migrated tickets on a new device.
Your tickets and orders
After you sign in with your migrated account, previously issued tickets and orders should appear under My tickets and your account area, provided they were associated with the same email on the legacy system.
If you cannot find an order, contact support with your order ID or the email used at checkout on the old platform.
How ticketing works
Events are listed by verified promoters. Each event can offer multiple ticket types (general admission, VIP, early bird, and free RSVP) with its own price and availability.
When you complete checkout, we create a digital ticket linked to your order. Each ticket has a unique QR code used for entry on the day of the event.
Order lifecycle
An order moves from draft → pending payment → paid → tickets issued. Free orders skip payment but still generate tickets once you confirm your details.
Create an account
Sign up with your email address or use a supported social login. Verify your email so we can send tickets and order receipts.
You can browse events without an account, but you must be signed in to complete checkout and access your ticket wallet.
If you already had an account on the previous FlippinTickets platform, do not create a duplicate — use account migration instead with the same email address.
Find events
Use the homepage search to filter by city, date, or category. Event pages show venue details, lineup, gallery, and available ticket types.
Save events you are interested in by sharing the link or adding the date to your calendar from the event page.
Checkout & payment
Select ticket quantities, enter your name, email, and phone number, then choose a payment method supported in your market (card, mobile money, or EFT where available).
Prices include service fees and payment processing where applicable. Review the order summary before confirming payment.
Pending payments
Some methods require approval on your phone or bank app. Keep the checkout window open until payment is confirmed. You can return to your orders list to retry if payment fails.
Discount codes
If the event organiser or an affiliate shared a promo or referral code, enter it at checkout before you pay. Valid codes adjust your order total according to the event's rules.
Buy tickets on WhatsApp
Many events share a WhatsApp tickets QR code. Scan it, or message tickets followed by the event ID (for example tickets 42) to the FlippinTickets WhatsApp business number.
You complete ticket selection and payment in the WhatsApp flow. Confirmed tickets still appear under My tickets on the website — the same QR codes work at the door.
More detailed walkthroughs will be added here later. Until then, use the event page WhatsApp QR when available, or ask the organiser for the tickets command.
Receive your tickets
After successful payment, tickets are issued to your account within a few seconds. Open My tickets from the menu or use the link in your confirmation email.
Each ticket displays a QR code. Screenshot or download options may be available depending on the event settings.
View & transfer tickets
All tickets for your account appear under My tickets. Open an order to see payment status, individual ticket numbers, and QR codes for entry.
If you cannot attend, use Transfer selected ticket on the ticket page. The recipient signs in with the email you provide to access the same QR code. Transfers are final once completed — double-check the recipient address before confirming.
How to transfer a ticket
Sign in, open My tickets, and select the order containing the ticket you want to send.
Choose the ticket, tap Transfer selected ticket, enter the recipient email, and confirm. They receive access after signing in with that email.
- Only tickets you own and that have not already been transferred can be sent.
- The QR code stays valid — entry staff scan the same code for the new holder.
Like events & reactions
Signed-in users can engage with events they attended or enjoyed. Tap the heart on an event page to like it and save it to your favourites.
Scroll to the Event reactions section on any event page to leave a star rating and a written reaction. Reactions help other buyers discover great shows and give promoters useful feedback.
Rate promoters
After attending an event, you can rate the promoter who ran it. Open the promoter's public profile and go to the Reviews tab.
Signed-in users can leave one star rating and a short written review per promoter. Reviews help other buyers choose trusted organisers.
Leave a review
Find the promoter from an event page or search, open their profile, and select the Reviews tab.
Choose a star rating, write your feedback, and submit. You must be signed in to post a review.
Entry & scanning
Present your QR code at the door. Staff scan it once; duplicate scans are rejected to prevent sharing a single ticket.
Arrive with a charged phone or a printed copy if the venue allows it. Some events may require matching the name on the ticket to your ID.
Refunds & support
Refund policies are set by the event organiser — including whether refunds are offered, any fee, and how long the window stays open. Check the event page before purchase.
If a refund is available and you are within the window, the organiser can process it from their guest list. For charge disputes or help locating an order, contact support with your order ID.
We typically respond within one business day. Include screenshots and the email address used at checkout.
Artists, vendors & venues
FlippinTickets publishes public profile pages for artists, vendors, and venues so buyers can discover who is involved in an event before they buy.
Open a profile from an event lineup, vendor list, or search, then follow links to related upcoming events.
Vendor & artist applications
When an organiser opens applications, use Apply on the event page to submit a vendor or artist form. You will receive confirmation when the application is submitted.
Organisers review applications in event admin (Details → Applications and Collaborators → Vendors / Lineup). Approving a vendor can publish them on festival-style homepages where enabled.
A fuller how-to for applicants and organisers will be expanded here later.
Organising an event?
See the Promoter handbook or download the PDF.